The aim of this course is to give students business insights based on current and future technology trends and to raise the awareness of the audience around the rapid evolution of Technology (not just IT) by building up thoughts around ways how to adapt them in our everyday life. The main objective of the course is to share practical knowledge and to help the audience understand the managerial and non-technical challenges in order to use the technology successfully. This course studies IT management from an integrated and holistic viewpoint, providing the participants with a usable map of this complex field. The course will make students neither information system technical specialists nor provide the in-depth knowledge required by IT managers about the subject. But it will help future business and IT leaders to effectively communicate with each other.e-Leadership
A resent European Commission research has confirmed a significant shortage of e-leadership skills across Europe. As technology has become the number one external impacting factor for every business, e-Leadership skills are seen as those which enable leaders to navigate the organisation towards identifying and designing business models and exploiting key innovation opportunities. E-Leaders are using the latest of technologies for engaging with their people and they are adapting approached like agility, social collaboration, inspiration and emotional leadership into their personal skills. In times of crisis leading is remarkably hard as people become demotivated, seriously stressed thus severely impeded to stretch to their full potentials. Retaining or boosting organizational culture is an intricate managerial challenge, which requires good analysing ability and experience in motivation. The aim of this course is to develop a more faceted view on contemporary leadership concepts, dilemmas and possible solutions. The main objective is to teach students how be good leaders in a continuously changing environment.
BigData Insights (Thematic Weekend)
Every organisation increasingly recognizes the value of voluminous data and appropriate business analytics. The skills necessary to analyze and act upon insights from data are dispersed among managers, economic analysts, computer engineers and statisticians. Business analytics, especially involving Big Data, can help organizations make smarter and more effective decisions, including, for example, finding ways to increase sales and to cut costs. This course is made up of interactive conceptual presentations and a workshop series with guests who are also teaching in MSc in Business Analytics program or being top experts working in the field. The aim of this course is to give students high level insights based on current and future trends around Big Data and to provide fundamental knowledge and understanding of how Big Data is changing the business environment.Consultative Selling and Negotiations
This is a basic course in the theories and practice of negotiation. The objective of the course is to show the essence of Consultative Selling and Negotiations by presenting the main topics of negotiations escorted by role play activities where the participants can get a feeling of real life situations during personal and/or team negotiations. The stress is on practical exercises in planning and negotiating. Students will discuss and practice a variety of negotiation and planning techniques in a workshop setting. The techniques discussed are useful in both commercial and non-commercial negotiations.
A reflection by one of the students: “Should Business Schools Focus Even More on Soft Skills?” Sameer Saran.
The growing realization that IT management cannot be purchased out-of-the-box has led to increasing interest in IT operational processes. Various standards, such as the IT Infrastructure Library (ITIL) and the Controls Objective for Information and Related Technology (COBIT) standard, are used extensively in Europe and have gained wide acceptance as comprehensive methodologies for improving the effectiveness of IT Service Management (ITSM). Implementation of a robust IT management infrastructure is as much an exercise in organizational change as it is a technology implementation. Operational capability is therefore acquired in an evolutionary manner, over time, through the application of a continuous improvement methodology that addresses the combination of people, process, and tools components. We define operational capability as: “The combination of people, process, and tools that provides an organization with the ability to deliver IT services to an agreed upon service level in a predictable fashion with acceptable risk and cost.” The scope of this course is to present the IT management framework by covering all three aspects of it (People, Process and Tools). This course studies IT service management from an integrated and holistic viewpoint, providing the participants with a usable map of this complex field.